However, am I wrong in thinking they should anticipate a crowd? So again I know we went during the busiest season of the year, just after Christmas. For $100 for our family for 2.5 hour of waiting in line and a 5 minute view. I wish I complained harder and got my money back or the option to come back at another time cause good lord. This is a management issue and I know I'm not the only one with a complaint. I asked the elevator attendant why they wouldn't have one of the other 2 available running and he said he didn't know and was as frustrated as we were cause everyone wasn't happy with the situation. And we didn't get to enjoy what we paid for, the experience we got was waiting in lines for a single elevator. So as she waited I took my toddler to look at the view.Īgain, the view is fantastic. My wife saw this and instantly recognized that one of use needs to instantly get in line for the ride down. We finally get up and its packed up there and the only reason its packed is because there was a line of 140 people waiting for the elevator to get down. So we had to wake a sleeping baby, who is now even more fussy, had a toddler who by then completely checked out and didn't want to be there any more. By the time we got to the elevator to ride up my infant was asleep in the stroller and they said we couldn't bring the stroller up. The other 2 elevators were functional but designated for the construction they were doing. We waited in line with 2 kids (4years and infant) for over an hour to ride the single lone elevator up. However, they oversold tickets for our 5:30pm slot. And don't get me wrong, its a beautiful view. I know it was the busiest season of the year.
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